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Legal Terms That Govern Your Account

Every account on kkcuci operates under a clear legal framework — your rights, our obligations, and the conditions that apply to account access, wallet activity and data handling are all set out here.

Account TermsData & PrivacyTouch 'n Go eWallet TransactionsBoost & GrabPay ActivityJurisdiction-Dependent Access
kkcuci Legal Terms That Govern Your Account
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about how these terms apply to your account — a wallet dispute, a data access request, or a query about account suspension — our support team handles policy-related cases directly. Raise the matter through live chat or your account message centre and reference your account ID so we can locate your case without delay.

Live Chat Open the chat widget from your account dashboard and select the Legal or Account Policy category. Quote your account ID and the specific term you are querying for a faster response.
Account Message Centre Log in, head to your account settings, and submit a formal message under the Policy Dispute option. Attach any relevant transaction reference numbers — especially for Touch 'n Go eWallet or GrabPay activity.
Email Support For data access or deletion requests under applicable privacy law, contact us by email through the address listed in your account registration confirmation. Allow time for identity verification before we action the request.
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Account security and data integrity are handled with a consistent standard across every account, regardless of whether you transact via Boost, GrabPay, Touch 'n Go eWallet or FPX. We do not store raw payment credentials — wallet top-up flows redirect to the provider's own authentication screen, so your PIN or biometric never passes through our servers. Below is how we approach four key areas.

Data Retention

Account data is retained for the period required by applicable law. If you request deletion, we action it after verifying your identity through your registered email and a one-time code sent to your account.

Cookie Use

We use session cookies to maintain your login state and preference cookies to remember your wallet selection — for instance, if you previously deposited via Boost, that option surfaces first next time.

Account Access Controls

Login is protected by OTP verification sent to your registered mobile number. Suspicious login attempts from an unrecognised device trigger an automatic account hold until you confirm via the registered contact.

Requesting Changes

To update registered details — email, phone number or linked wallet — submit a change request through account settings. Changes to payment-linked fields require identity re-verification before they take effect.

Common Questions About Policy and Your Rights

These are the policy questions we hear most often. If your situation is not covered here, raise it directly through your account message centre or live chat so a team member can apply the relevant term to your specific case.

Yes. Access to this platform depends on your local jurisdiction and is available only where local law permits. It is your responsibility to confirm that use is lawful in your region before opening an account.

No. Our terms require that all payment methods used on your account — including Touch 'n Go eWallet, Boost and GrabPay — must be registered in your own name. Third-party wallet use may result in account suspension pending review.

Submit a data access request via the email address in your account registration confirmation. We will verify your identity first, then provide a summary of stored account data within the timeframe required by applicable law.

Raise the dispute through live chat with your transaction reference number. We cross-reference our records with the payment provider's data before resolving it. Do not raise a chargeback directly with GrabPay before contacting us first.

We post a notice on the platform whenever terms are revised. Continued use of your account after the posted date constitutes acceptance of the updated version. Check the date at the top of this page to see the current revision.

Yes, subject to any legal retention obligations. Submit a deletion request by email, confirm your identity via OTP to your registered number, and we will process the request within the applicable statutory period.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.